Troggs Surf School - Portrush Surf School, Northern Ireland

Book Your Surf Lesson Course

Terms & Conditions

Booking

When booking a course, a contract is made when the booking is confirmed by Troggs Surf School either in writing, email or verbally. In the case of late telephone bookings, when written/e-mail confirmation is not possible in time then the agreement is a verbal contract. When making a booking with Troggs Surf School you are confirming that you have read, and agree with, these terms and conditions. Exceptions to these terms and conditions cannot be made for any reason as we run an extremely high quality, tight margin program with limited spaces.

Payment

At the time of booking a non refundable 20% deposit is due for confirmation of your group booking for the number of participants attending the course. 7 days notice prior to the course start date is needed in writing / email if the number of participants changes or full fee applies for payment on the day. Online bookings are payed in full at time of booking and are non refundable. Payment can be with cash, cheque, or credit / debit card through PayPal. The person making the booking accepts responsibility for payment for all participants in the booking and is responsible for ensuring that all other persons are aware of the terms and conditions.

Changing Your Booking

Troggs Surf School will make every effort to arrange any changes requested after the booking has been confirmed, providing it is more than 7 days before the course start date. Any changes are subject to availability of course dates. In the case where your group size drops in numbers from the original booking we must receive notification of this in due time and in writing / email. If the changes are less than 7 days prior to the lesson you will be responsible for paying the full balance on the original booking. In exceptional and extenuating circumstances we may waiver the above. i.e. bereavement, serious illness.

Cancellations

All cancellations must be sent in writing / email wherever possible and will be effective on the date which they are received by Troggs Surf School. Cancellation charges are payable as follows: Over 7 days before lesson date: 15% of total cost payable. Less than 7 days before lesson date: 100% of total cost payable. Gift vouchers are non-refundable but can be transferred to different recipients, valid for 1 year from date of purchase. Participants that fail to show will be charged in full for the lesson, no exceptions.

Course Participation Liability and Other Important Information

The activities of surfing and paddle boarding carry a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors. All participants must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking. No-one should participate in any of Troggs Surf School activities if they are suffering from a heart condition or if they are pregnant. All participants must complete an enrolment form before they will be allowed to take part in any listed activities. Parents or guardians must sign for participants who are under 18 years of age. In certain groups where applicable a group leader / Guardian can sign. i.e. .Schools a teacher can sign on behalf of the group. Troggs Surf School does not accept any liability for any loss caused by failure to complete the declaration.

All participants must be able to swim at least 25 metres and must in no circumstances be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities. All participants must agree to abide to all instructions and decisions that Troggs Surf School and its instructors make. Participants will have the use of Troggs Surf School equipment during their lessons. Whereas Troggs Surf School takes all reasonable measures to ensure the safety and good condition of that equipment, participants are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.

Troggs Surf School does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however, Troggs Surf School assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents. All other liability or conditions implied by law are excluded to the fullest extent possible.

Surf Conditions

In the rare event that Troggs Surf School considers conditions to be unsuitable for your activity we will make all efforts to reschedule your lesson. Due to summer time demand there is a slight chance we may not be able to reschedule and in this case a credit voucher will be issued. Credit for any lessons owed can be used within one year from the date of the cancelled lesson. Any lessons owed must be booked in advance and are subject to availability. For school groups the above applies if it's unsuitable to run a surf lesson due to unsafe sea conditions. If sea conditions are safe but there is no surf school groups will instead take part in flat day activities.

Accommodation

Troggs Surf School's guide to places to stay is intended only as a guide to assist booking accommodation. When booking accommodation packages Troggs Surf School cannot be held responsible for any aspect of or problems arising from participant's accommodation arrangements.

Brochure and website accuracy

Whilst every effort is made to ensure the accuracy of Troggs Surf School's brochure and website it is intended only as a guide to the services it provides and Troggs Surf School is relieved of any liability due to any errors or omissions it may contain, or any minor discrepancies between the brochure or website's content and that service. Any likeness or image of you secured or taken on any of our courses or holidays may be used by us without charge in all media for genuine promotional or marketing purposes. This includes promotional materials of any kind, such as brochures, leaflets, videos and the internet. If you would prefer not to be used in any promotional materials please inform us in writing prior to your course.

Prices

The prices listed on this website are valid at the time of publication. Troggs Surf School reserves the right to increase or reduce any of these prices any time after publication.

Meeting Point

Meeting at East Strand Watersports Centre / Troggs Surf School office at start time of lesson unless specified differently by instructor. For example lesson from 2pm -4pm , Arrive at 2pm

Punctuality

Lessons will begin without you if you are more than 15 minutes late and may result in you missing the session completely if surf lesson is moved to different beach. If you are late and is possible to still take part in the lesson then it will be for the remaining time only. You will not receive a refund in these circumstances. Private lessons instructor will wait 15 minutes and then has the right to cancel session or wait and give you the remaining time of the session.